-We believe you will be satisfied with your specimen or we’ll refund your purchase price in full upon safe return of the specimen in original condition within 30 days.
-If you are unsatisfied with your specimen let us know immediately so we can begin to resolve the issue as soon as possible.
-All refunds are processed within 2 weeks from the date when it was received back. If it is a result of damage on arrival, refund may be delayed based on insurance claims.
-If your Item arrives damaged, please contact us and we will resolve everything at your convenience. But DOA (Damage On Arrival) should be reported within 1 business day from the delivery date, no exceptions.
All returned Items must be sent back in original packaging accompanied with packing slip.